Refund policy

Order Cancellations
We do not allow cancellations once an order has been placed and confirmed. Please review your order carefully before completing checkout.

Preorder Items

Preorder items are made to order and require additional production time before shipping. Orders cannot be cancelled once an order has been placed.

Please review your order carefully before completing checkout.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order by:

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging (if available)

Once we review your case, you may choose one of the following:

  • Refund – issued to your original payment method
  • Replacement – we will send a replacement item at no additional cost

We do not require damaged items to be returned.

Non-Eligible Returns

We do not accept returns or offer refunds for items that are not damaged during transit.

Our Commitment

We are committed to providing quality products and a pleasant shopping experience. If you have any questions regarding returns, refunds, or exchanges, please contact us at support@dokidokibox.com or through the chat box on our website.